Supply Chain Trust and Behavioral Insights Using Trust Scores

Enhance supply chain trust and predictability by leveraging Trust Scores to forecast outcomes, make data-backed decisions, and drive optimization and supply chain maturity initiatives.

The Trust engine monitors all supply chain flows and calculates a trust score when it detects anomalies, such as unexpected delays, skipped steps, or bursts of emails indicating chaos. This score reflects the trustworthiness and predictability of users, departments, organizations, processes, systems, and specific activities in the supply chain.

Key Trust Score Capabilities

The Trust engine monitors the on-time completion of each step in the Flow chain owned by a specific entity as either an End step or a Means step. The highest trust score is achieved when all End and Means steps are completed on time. The score degrades progressively when End steps are done on time but Means steps are not.

Key capabilities include: monitoring the number of unplanned emails, chats, and documents for a flow; calculating its signal-to-noise ratio; calculating a score for each step, flow, family of flows, and the whole system; predicting the expected outcome of a step and flow based on the trust score; and recommending the optimal pathway to achieve a goal based on partner and process trust scores.

Business Benefits

Identify underperforming or overperforming partners, pinpoint areas of improvement or opportunities to learn from a partner, and replicate successful practices.

Receive alerts when vendors, systems, or processes show a drop or rise in their trust scores.

Deliver the perfect order with the right price, quantity, timing, location, and cost, ensuring a superior customer experience.

A higher trust score for people, systems, processes, and partners increases the likelihood of successful process completion, reducing time to market and improving outcomes.