‍Executive Summary

A leading global industrial manufacturing company sought to reduce order fulfillment lead times and enhance its supply chain operations. The company identified opportunities to improve visibility, coordination, and information management within its supply chain. They turned to Unity Central to achieve these goals, leveraging predictive insights to anticipate and address potential issues before they escalate. This case study explores their journey, the challenges they aimed to address, the solutions provided by Unity Central, and the outcomes achieved.

Challenges

The company encountered several critical challenges impacting its lead time reduction efforts:

• Operational Silos: Each department functioned independently, relying on their own processes, emails, and spreadsheets. This lack of integration led to inefficiencies and poor coordination.

• Order Status Uncertainty: The existing SAP system did not cover the full spectrum of the process or provide real-time updates, creating uncertainty around order statuses.

• Information Management Issues: The previous system often led to frequent 'rabbit holes' due to data inaccuracies, further compounding inefficiencies and a lack of visibility.

Solution

Unity Central provided a transformative solution that significantly contributed to improving its operations:

• Enhanced Visibility: By providing a reliable system where all departments could access the same information, Unity Central improved coordination and efficiency across the board.

• Improved Customer Assistance: Centralized information and reliable reporting functionalities improved customer service.

• Predictive Insights: Unity Central’s advanced predictive intelligence detected potential issues early, enabling proactive measures to prevent downstream problems.

• User-Friendly Interface: The platform’s intuitive design made it easy for users to find and use information.

Results

The implementation of Unity Central led to significant improvements in the company's overall supply chain performance. The company now tracks the timeline from order creation to shipping and on-time deliveries with proactive alerts, directly reducing lead time by 15%.  

Conclusion

The company's endorsement of Unity Central highlights its effectiveness in reducing lead times and enhancing supply chain operations. Implementing Unity Central significantly improved their performance and operational efficiency. This case study underscores the critical role of lead time reduction in achieving overall supply chain optimization.